Shipping

We usual use DHL, FEDEX, UPS and other shipping ways for deliver the goods.

DHL FEDEX UPS

Most orders will be processed and shipped from our country within 1-2 Business Days with above shipping ways. We will send you an email confirmation at the time of shipment. If you order is time sensitive, you can email us to discuss options. We don’t provide the free shipping since we are in China. The Taxes and charges aren't included in the item price or shipping charges. If you still need to pay customs duty in your country, it's your honor and responsibility. And sometime, the goods will be delay due to the weather condition, and custom handling. Under normal circumstances, we guarantee that the goods arrive on time. Below are the productions of shipping time for you reference.


Patches:

Order: 100-1000pcs, the production time is 6-7 days, 1000-5000pcs, the production time is 8-10 days, 5000-10000pcs, the production time is 11-15 days, DHL express delivery time is 4-5 days. If you want to make sample first for reference, it cost 4-5 days for making sample, and DHL express need 3-4 days, so total need 7-9 days, the proofing fee is $35, and freight is $25. Once you place order, the proofing fee will return.

Caps:

Order: 100-500pcs, the production time is 18-20 days, 500-1000pcs, the production time is 20-25 days, 1000-5000pcs, the production time is 30 days, DHL express delivery time is 4-5 days. If you want to make sample first for reference, it cost 6-7 days for making sample, and DHL express need 3-4 days, so total need 9-11 days, the proofing fee is $35, and freight is $25. Once you place order quantity over 500pcs, the proofing fee will return.


Order Cancellation and Changes Policy

Orders cannot be canceled once the checkout process has been completed, an order number issued, and shipment begins. However, orders that cannot be canceled may qualify for our Return & Exchanges Policy.

If a customer requests an order cancellation after the shipping process begins, refuses delivery of a shipped package, or provides a non-deliverable shipping address, the shipping/handling fees will be non-refundable and shall be deducted from any credit or compensation issued. The customer will be charged for both outbound and return-shipping charges associated with that order.

If you need to make a change to your order, please try to notify us within 2 hours . Once an order has entered the shipping process, we cannot modify or cancel it.


The item you are returning or exchanging must be in its original condition, unused, unwashed and unworn! If you need to return an item because it is defective we will gladly exchange the item for another.

If you receive your order with damaged or missing items, you must contact us within three days of receipt. Please also keep all original packaging from your order. This may be needed to file an insurance claim.

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